Custom : is the standard customization service where you can choose from a wide variety of predefined models. Minimum 10 units per type of garment. CustomLab – Aims to take customization to another level. You can change and improve fabrics, sleeves, collars, finishes, chamois, etc. Minimum 20 units per type of garment
Boy : 6, 8, 10, 12, 14 and 16 years old Adult : XXS, XS, S, M, L, XL, 2XL, 3XL, 4XL.
Between 3 and 9 weeks. It depends on where your Club|Company is located and the volume of the order. For orders of ~20 sets 3-4 weeks. For orders of ~50 sets 4-6 weeks. For orders of ~100 sets 6-9 weeks. For larger orders contact us.
It is 10 units per type of garment and putting together the different sizes. For example, if you are interested in a custom winter kit project, there would be a minimum of 10 thermal jackets or 5 jerseys (Size M) + 5 jerseys (Size L). In the case of CustomLab , the same logic is applied with 15 units
For orders within the EEC it is necessary to pay 50% in advance. And for admissions outside the EEC 100%.
No. Personalized orders are unique to the Club/Company and therefore non-transferable. Due to this, we cannot accept returns unless there are errors in production , in which case the defective garments would be manufactured again at no additional cost to the customer.
As you prefer . If you have an idea we will help you implement it and if not, our design team will take care of it while you participate in the process. In either case the goal is to distill the desired design. There are no limits here!
It consists of 4 stages: 1 - Contact us without obligation and try on our garments. You will convince yourself. 2 - Comprehensive advice from our design team who will create a personalized design for your Club. 3 - As soon as you approve the design, we start production . 4 - In several weeks you will receive your kits and you will simply have to enjoy .
At Roger Sport we believe in long-term relationships and offer unrivaled after-sales service.
Yes , all products for sale in our online store have value added tax included.
In two easy steps : 1 - Send us an email with your order number and what garment you want to change to what size. You can reply to any order confirmation email. 2 - Send us back the garment you want to change to our address (Shipping costs by the customer)
As soon as we receive the garment and verify that it is in good condition, we will send you the new size (Shipping costs by Roger Sport).
We accept size changes on orders placed within 45 calendar days of placing the order.
Between 1 and 10 days . The processing of the payment is processed within the day in which the order is made. If we have stock, the order will be shipped the next day and otherwise it will take a maximum of 7 days to manufacture, from which the shipment will proceed. Shipping takes 1-2 business days.
Yes . You can return all products although the following conditions apply. The product must remain unused and with the original labels and packaging. All products with chamois, socks and masks are exempt from being returned for hygienic reasons, unless they have not been removed from the original packaging.
In two easy steps : 1 - Send us an email with your order number and what item you want to return. You can reply to any order confirmation email. 2 - Send us back the garment you want to return to our address (Shipping costs by the customer).
As soon as we receive the garment and verify that it is in good condition, we will refund the total amount of said garment.
We accept returns on orders placed within 30 calendar days of placing the order.
Just before payment. After entering your shipping information and choosing the payment method, you will reach the last step in which you will see the option to add the discount code and check its validity.
We recommend washing without a dryer at a maximum of 40 ° C , without softeners or bleaches . It is also advisable to wash the garments immediately after training. Sweat contains acids that accelerate the degradation of clothing. For certain fabrics of jackets, long jerseys, vests, tights or jumpsuits, we recommend doing the first dry wash to remove the remains of ink that the Lycras expel in changes in temperature. Remember to close the zipper of the garments to prevent it from damaging the rest of the garment during the spin.
All our clothes are made with the best materials and of the highest quality, but this does not mean that they do not require proper treatment.
Although it may seem silly, it is important to put on the shorts properly. Before adjusting it, we recommend folding the cuffs outwards so that the integrated silicone does not prevent slipping. When the shorts are up and the chamois is tight, then we can unfold the cuffs.
Most of our tops use self-locking zippers. When the handle is facing downwards, the zipper is blocked, so that if it is in this position and it is pulled abruptly, it can be damaged or even broken.
All garments, both personalized and in our online store, are designed and manufactured in the Basque Country . Roger Sport is a designer, manufacturer and distributor of its own brand.